Privacy Policy

Effective Date: 05/23/2018 (To view the prior version of our privacy statement, go here.)

Sheng Hai respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our Customer/Visitor. This privacy statement discloses the privacy practices for the site www.shenghaiautoparts.com.

1. We do not give third parties access to your personal information other than as outlined in this privacy policy.
2. We send email to you only if you have elected to receive it.
3. If we determine that any account with us is being used for the purpose of sending spam and/or fraud information, we will take action to shut it down as soon as possible.
4. Any Vehicle Identification Number (VIN) maybe submitted to third party stolen vehicle databases for screening. Please note that we are unable to do any programming for a VIN if it is marked as stolen.
5. We will provide order and account details to transaction processing company and possibly local Police Department if it is being disputed as a result of credit fraud (including but not limited to credit cards, debit cards and PayPal transaction fraud).

We will never give any information about you to others without your express permission. Our site uses forms in which you give us contact information (such as your name, address, phone number, fax number, billing information and email address), so you can create an account, place orders, request information, sign up for events etc. We use your customer information only when it is important for us to contact you regarding changes to our events, our website and special activities we think you’ll find valuable, and to provide service. If you would rather not receive this information, you may follow the unsubscribe instructions contained in the newsletters you receive.

We use information gathered about you from our site statistics via log files provided by third-party tracking partners  to help diagnose problems with our server, and to administer our website. We also gather broad demographic information from this data to help us improve our site and to make your browsing experiences more enjoyable. This is not linked to any personally identifiable information.

Our site uses cookies to keep track of your session information. We do link the information we store in cookies to personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

We also use cookies to store your username if you request to have your username remembered at login. That information will be used to pre-fill the login form at a later time. If you are referred to our website through an ad or a partner, we will store the referral information in the cookies.

The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our tracking utility company uses session ID cookies to help us improve our site and to make your browsing and purchasing experiences more enjoyable.

Our third-party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with unique identifiers, similar in function to cookies; they are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Our tracking utility company does not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Our site also contains links to other third-party websites. Sheng Hai is not responsible for the privacy practices or the content of such websites. We encourage you to carefully read the privacy statement of any website you visit.

Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide credit card information, personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at it@shenghaiautoparts.com.

Customer Account Data We Process
When you sign up for an account, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.
For some products, we may also have to obtain a physical address from you, including your name and phone number. We may also use this physical service address for tax and shipping purposes. We may have to share your shipping or billing address with the shipping carrier and transaction processing company.

Online Support
If you contact our Sales or Customer Support Teams, those teams keep a record of that communication, including your contact details and other information you share during the course of the communication. We store this information to help us keep track of the inquiries we receive from you and from customers generally so we can improve our products and services and provide training to team members. This information also helps our teams manage our ongoing relationships with our customers. Because we store a record of these communications, please be thoughtful about what information you share with our Sales and Customer Support Teams. While we will take appropriate measures to protect any sensitive information you share with us, it is best to avoid sharing any personal or other sensitive information in these communications not necessary for these teams to assist you.

Sending Emails
We use emails to communicate with you, to confirm your placed orders, to confirm your events and to send information that you have requested. We also provide email links, at the bottom of most pages, to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve our site and our services, or it may be reviewed and discarded. However, your information will be shared with third parties only with your explicit permission.

Only If We Have To
As stated previously in this policy, we will never give out your information without your permission or in ways other than as outlined in this policy. The only exceptions to this are: When we are required by law, in the good faith belief that such action is necessary in order to conform to the edicts of the law, or when we must comply with a legal process served on our website.
If Sheng Hai is involved in a merger of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

Changes In Our Practices
If we change our information-handling practices or other privacy aspects, we will post those changes on this privacy statement at least 7 days prior to their implementation. If we make any material changes, we will notify you by means of a notice on this site prior to the change becoming effective. Please review our privacy policies from time to time to know about the changes. We may also try to notify you through email of the privacy changes if necessary.

Service Providers
We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes. If you would like to know more about the privacy policies of our credit card processing company, you may email us at it@shenghaiautoparts.com.

Contests
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to respond and disclose information. Information requested may include contact information (such as name and address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Access to Personally Identifiable Information
If your personally identifiable information changes or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing it@shenghaiautoparts.com.

Personal Information Following Termination of Account
When your Sheng Hai account is cancelled involuntarily, all of your personally identifiable information is placed in “deactivated” status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or to enforce our agreements. You can ask for complete deletion of your account as long as your account is not invloved in any internal or external investigations.

How Long We Store Your Customer Account Data
Sheng Hai will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Sheng Hai to delete specific personal information from your Customer Account Data, we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, conducting required audits or your account is under a credit fraud investigation.

How To Make Choices About Your Customer Account Data
You can make various choices about your Account Data through the account portal, such as accessing it, correcting it, deleting it, or updating your choices about how it is used, when you log into your account. Any other requests about your data you cannot make through these self-service tools, you can request by emailing customer@shenghaiautoparts.com.

Transfers of Personal Information Out of the EEA and Switzerland
When you use our account portal, or our other products and services, personal information of you and your end users processed by Sheng Hai may be transferred to the Canada and United States, where our primary databases are located, and possibly to other countries where we or our service providers operate. These transfers will often be made in connection with routing your communications in the most efficient way.
Sheng Hai also offers EU Model clauses, also known as Standard Contractual Clauses, to provide appropriate safeguards for Customers that transfer personal information to use from the EEA. Our EU Data Protection Addendum goes into more detail and can be requested by email: customer@shenghaiautoparts.com
Sheng Hai employs appropriate safeguards for cross-border transfers of personal data, as required by applicable local law.

Testimonials
We post testimonials on our website which may contain personally identifiable information. We obtain his/her consent to post their name along with their testimonial via email, prior to posting the testimonial. If you would like to request the removal of your testimonial from the site, contact us at customer@shenghaiautoparts.com.

Handling Disputes Relating To Our Data Protection Practices
We hope we can resolve any disputes relating to our data protection practices between us. You can raise your concern or dispute by emailing our team at customer@shenghaiautoparts.com or by writing to us at:

Sheng Hai Auto Parts,
B331 Floor 3,
Building B,
2003 Guang Yuan Dong Lu,
Yuexiu,
Guangzhou,
Guangdong,
China.